Privacy Policy

Techosite (including TechoBot) is operated by ALFASANI, SHOP NO. 1470, GHARO WALA CHOWK, MOH. KALYAN SINGH, MAWANA, Meerut, Uttar Pradesh, 250401, India ("Techosite", "we", "us").

For website visitors and vendor accounts, we decide how personal data is used (we act as the controller). For the messages that a vendor’s customers send to that vendor, the vendor decides how the data is used and we process it on the vendor’s behalf to run their assistant (we act as a processor or service provider).

Contact: hello@techosite.com or phone +91 9897185055.

Website visitors and enquiries:

• Messages you send us by WhatsApp or email, including your name, contact details and what you tell us. The contact form on our website does not store data on our servers; it opens WhatsApp with your message pre-filled.
• Basic technical data processed by our hosting provider to deliver the website securely (such as IP address, browser type and request logs).

Vendors (businesses using TechoBot):

• Account details: name, business name, email, phone number and login information.
• Business content you add: products, prices, sizes, stock, delivery areas, policies, FAQs and uploaded price lists or images.
• Billing details needed to charge for a plan (card data is handled by our payment provider; we do not store full card numbers).

Meta Platform Data (when a vendor connects WhatsApp, Instagram or Facebook):

• Identifiers and names of the connected WhatsApp Business account and phone number, Instagram professional account and Facebook Page.
• Access tokens and permissions granted through Meta’s login and signup flows.
• Message and status events that Meta delivers to us through webhooks for the connected accounts, and, where the vendor chooses, previous chat history that Meta makes available during onboarding.

Customer messages (people who message a vendor):

• Message content, and the name, profile handle or phone number shown by WhatsApp, Instagram or Facebook.
• Order and delivery details you share with the vendor, such as items, sizes, city, district, address and phone number.
• Conversation history and whether a chat was handled by the assistant or by the vendor.

• To provide TechoBot: generating replies from the vendor’s own catalog and information, recording orders, and handing conversations to the vendor.
• To set up, support and secure vendor accounts, prevent abuse and fix problems.
• To bill for subscriptions and comply with legal obligations.
• To reply to your enquiries.

We do not sell personal data. We do not use Meta Platform Data or customer messages for advertising, and we do not use them to train general-purpose AI models. A vendor’s data is used only to run that vendor’s assistant.

To write a reply, TechoBot sends the relevant part of a conversation, together with the vendor’s business information (such as catalog, prices and policies), to a third-party large language model (LLM) provider that processes it on our behalf. We may use more than one provider, and the current list is available on request.

• We send only what is needed to generate the reply, and we use providers’ business/API services under terms that do not allow them to use this data to train their models.
• Providers may keep request data for a short period for security and abuse monitoring under their own terms, and then delete it.
• AI is also used to draft catalog entries from price lists that a vendor uploads.
• AI replies can contain mistakes. The assistant answers from the vendor’s own information, hands the chat to the vendor when unsure or when a customer asks for a person, and vendors can review conversations and take over at any time.

When a vendor connects WhatsApp, Instagram or Facebook, we receive data from Meta Platforms ("Platform Data") only through Meta’s official APIs and only with the permissions the vendor grants. We use Platform Data in line with the Meta Platform Terms and Developer Policies:

• only to provide TechoBot to that vendor: receiving and replying to messages, recording orders and showing conversations in the vendor’s dashboard;
• never to sell, license or share it with data brokers or advertising networks, and never to build profiles or target advertising;
• never to make eligibility decisions (such as credit, housing, employment or insurance) or to surveil anyone;
• access tokens are stored encrypted and used only for the connected accounts.

When a vendor disconnects a channel, removes the app in Meta settings or asks us to delete data, we stop collecting Platform Data for that account and delete it as described in sections 8 and 11.

• The vendor: customer conversations and orders belong to and are visible to the vendor the customer messaged.
• Meta Platforms: messages are sent and received through Meta’s WhatsApp Business Platform, Instagram and Messenger APIs, subject to Meta’s own terms and privacy policy.
• Service providers who help us run the service, such as hosting, database, AI model and payment providers, bound by confidentiality and data protection obligations. A current list is available on request.
• Authorities, where required by law or to protect rights and safety.

We operate from India and serve businesses in Saudi Arabia. Our service providers (for example hosting, database and AI providers) may process data in other countries, including India, the European Union, the United States and Asia, outside the Kingdom of Saudi Arabia and outside your country. Where the law requires it, including the Saudi Personal Data Protection Law (PDPL) and India’s Digital Personal Data Protection Act, 2023, we use appropriate safeguards for these transfers.

• Vendor account data and business content: while the account is active.
• Customer conversations and orders: while the vendor’s account is active, unless the vendor deletes them earlier.
• After an account is closed or a valid deletion request is received, we delete the related data within 30 days, except where we must keep limited records (for example invoices) to meet legal obligations.

We use encryption in transit, access controls and separation of each vendor’s data to protect personal data. No method of transmission or storage is completely secure, but we work to protect your data and will notify affected parties of a breach where the law requires.

Depending on where you live, you may have the right to access, correct or delete your personal data, to obtain a copy, to withdraw consent and to object to certain processing. To exercise these rights, contact us at hello@techosite.com. In Saudi Arabia you may also lodge a complaint with the Saudi Data & AI Authority (SDAIA).

If you are a customer of a vendor that uses TechoBot, you can contact that vendor directly, or contact us and we will help.

Our services are meant for businesses and are not directed at children under 18. We do not knowingly collect personal data from children for our own purposes. If you believe a child has provided us personal data, contact hello@techosite.com and we will delete it.

We may update this policy. We will post the new version on this page with a new date and, for significant changes, notify vendors by email or in the dashboard.

ALFASANI, SHOP NO. 1470, GHARO WALA CHOWK, MOH. KALYAN SINGH, MAWANA, Meerut, Uttar Pradesh, 250401, India. Email: hello@techosite.com. Phone: +91 9897185055.